ziply fiber review

So i just called back and paid the collection for a full month that i did not have service.

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They also have a support wizard tool to help you troubleshoot issues with any of your services. Review #2223501 is a subjective opinion of poster.

We never signed a contract and aren't going to pay for crappy phones for that long!

Most commonly, consumers tend to contact Ziply Fiber to ask questions about: Staff, Product/ Service, Payments and Charges.

After a couple more days with my phone service I noticed it no longer recognized Caller ID and I could not call long distance on it. There's a lot of potential for improvement since none of the predecessors really kept the copper up and Frontier did not add any fiber to the former Verizon network. Standard rates apply after the discounted rate is up. Probably not since everyone there is incompetent but I thought I could at least warn everyone else about the scams this "company" is running. I dropped my TV service back in May right after the Ziply change and upgraded from 50 to 100 MB. Our promotional pricing ended so our phone/internet bill jumped from $76 to $122.

The pricing is very clear for new customers signing up and for the first 12 months of service. I have been trying to get a billing dispute resolved for over 6 months. Blog article. Wenn diese Meldung weiterhin erscheint, senden Sie bitte

8 Ziply Fiber reviews. On the other issue (equipment) she would have to escalate it and to check back later. DSL starts at $70 per month, fiber plans start with a 50/50Mbps option at $75 per month, a 300/300Mbps option at $129 per month and the 1/1Gbps option starting at $375 per month. I heard and complained of Xfinity for the longest time until I tried Ziply. I never received a refund and I've now called their customer service 8 times and been talking to them for over ten hours.

Every phone call they simply put you on hold for a very long time. Alan Peterman on Called Ziply and was told this order was reassigned and will be worked remotely since they don't come out for speed issues--so if you can't resolve speed issues remotely already, how do you make it better?The worst is, no one called and no one indicated that they canceled the service and weren't going to show up.The tech support agent Darren (?) So by now I had another issue. We are sorry for the inconvenience.

She re-provisioned it but said the change could not go through for about a week (not sure why, she said "that's the earliest date."

When will service be restored to my home? I'd had enough at that point, so maybe I'll try later.

This entire company is a scam. Review #2086456 is a subjective opinion of poster. Anyway, got a rep (Michelle) who said on the phone issue it was not billing but tech and I had to call them back. to let us know you're having trouble. --beyond just really didn't care much that I've wasted 5 hours of my day waiting while no one from Ziply notified me of their arbitrary change--he had no empathy whatsoever for the ordeal his customer just went through, made it seem like it was my problem, and had the courage to say, "Well, thank you for calling today and I am glad I was able to clear that up for you today, is there anything I can help you with..."  Really??!! But got email with details and it was $10+/mo and include a large install fee which never mentioned.

We try to answer all questions within 24 hours. I live in portland not rural farm land...Having kids home schooling during the pandemic while working from home with internet dropping during our busiest hours of the day is unexceptionable. I cancelled and paid my account in full. Review #2083653 is a subjective opinion of poster.

Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. Sure enough i got a call from a collection company today for $115. No data caps, very fast uploads, good prices, and very negotiable.

Request information from other similar providers. Hopefully these will be minimal and they can push forward and provide a great Internet service option to homes and businesses in the Pacific Northwest region. Unavailable supervisors to help with situation.

Customer service is available via phone if needed. Called Ziply and was told this order was reassigned and will be worked remotely since they don't come out for speed issues--so if you can't resolve speed issues remotely already, how do you make it better? Were are updating the network and making big improvements.

I have been trying to get our account straightened out for 7 months.

This shows their commitment to the fiber market and hence the focus of their business name.

Dealing with this company has been a true nightmare!

A recruiter named Megha contacted me, scheduled a time, missed the call, and I had to message to reschedule. In the end, he left us with an upgraded internet service with the promised speeds from 18Mbps and up but in order to use an ethernet connection in my office, I had to purchase a 100' ethernet cable and run it across from the kitchen to the office. I have been trying to get our account straightened out for 7 months. Works consistently.

Taking over 500,000 customers is no easy feat.

They reduce to refund me the money that was stolen from me because they said there was an "error" and they weren't sure how to proceed. Seattle to Kenmore and everything in-between.

The technician told me I should check into replacing the wiring.I paid the full $60 for the first month and tried to cancel the service after  7 days of intermittent connection between 1%-10% of the purchased speed.The agent on the phone had issues with their system and was unable to disconnect my service.

Don't do business with them. We haven't gotten a call back and my kids will probably not be able to do school tomorrow. Still no e-mail.

It's now 7 days with no internet. They transposed a serial number in my DVR box that was returned and nobody knows how to fix it. 101 other reviews that are not currently recommended.

Fiber-optic internet from Ziply Fiber is available to an estimated 1.4 million people, making it the 12th largest residential fiber provider in the U.S. by coverage area..

Keep in mind that the best for you depends on your location — two providers rarely offer fiber … By submitting you agree to our site Terms of Use. My problem? Never was so excited to get Xfinity back. Ziply Fiber ranks 337 of 1400 in Telecommunications category.

He said I could change back to the other offering but would have to call customer service. The home section is nicely split into sections such as account, billing, Internet, phone, TV, and troubleshooting so you can quickly narrow down your search. The service appointment took two and a half hours during which time we had no internet and was more complicated than anticipated. About identical to the poor service with Comcast. She said that the original order was entered incorrectly by the chat representative so she scheduled a service appointment for a tech to come out and do the upgrade in a few days.

Fiber-optic internet is a relatively new technology. Multiple calls, but they say they have no record of what was discusses last time. Wanted to upgrade speed. Ziply Fiber review rated 1.0/5.0: Both Ziply and Xfinity want to get out of traditional cable TV and move toward all streaming technology., Cable cards for specialty box such as TiVo will not be supported. They should go out of business! Aidez-nous à préserver la sécurité de Glassdoor en vérifiant

When ever we are on the computer we get all these pop up Adds , when we had Frontier we had Add stopper , we did not have to pay to have them stopped . This provides us some confidence in them taking the existing Frontier business in Washington, Oregon, Idaho and Montana and improving it. Like most other Internet Service Providers (ISPs) pricing for the first year is discounted. We’re taking extra steps to keep you and our hard-working employees healthy and safe during this pandemic. I customer service on 6/23/20 and they, had scheduled a Technician to come on 7/1/20. User's recommendation: You won't get the pricing or service you were promised. Si vous

During every phone call I was offered the opportunity to respond to a survey afterward. Disclaimer: All trademarks remain the property of their respective owners, and are used by BROADBANDNOW only to describe products and services offered by each respective trademark holder. They have committed to tripling their network footprint and investing $500 million into this business.

Review of Ziply Fiber, broadband news, information and community This pricing does not include taxes and fees and is the pricing for the first 12 months of service.

Unlike some folks, I have been working from home for years, and with so many people transitioning, I noticed a massive dip in bandwidth.

I'm sure they are aware their service is subpar, but aren't sure how to fix it.

Use the tabs below to navigate to reviews and Q&A sections. She said I would have to call billing when they opened.I had to call them anyway for the bogus equipment charge, so after they opened I called again, got tired of waiting (30 minutes on hold), saw their chat was actually available (often it's not) and went that route. They do have an automated troubleshooting tool if you are having issues with your Internet.

Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. They have an email contact form but won't answer any questions or resolve any problems through email ("privacy") so you have to call. All smart devices require you to set up 5g or 2.4 (only one or the other) So there is no way zippy's internet service can work for a smart home, even with the Gig service plan.


The next morning, no dial tone on my land line. Its ransom. No trial period. Frontier Communications initially installed the DSL about two years ago and it worked, sort of, most of the time at about 3MBPS Download which was useful for email, bill paying and light on-line shopping. Ziply Fiber Customer Reviews 81 Reviews 1.52 out of 5 stars Please note we only publish reviews that are: helpful, relevant, and specific.


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