dfs mattress reviews

I will never order from DFS again. DFS Reviews 1.61 Rating 262 Reviews 14 % of reviewers recommend DFS Company Reviews Questions Metrics Visit Website Write Your review Tell us how DFS made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. Voice your opinion today and help build trust online. Customer service terrible. So there was no way i was going to talk about my personal circumstances to a complete stranger.

nice choice of sofas,we got exactly what we were after.salesperson zara was very easy to deal with and explained everything very well.cant fault inverness dfs at all.definately recommend them. he started moaning again so main bloke told him to go sit in the cab so he did.

Not only that, I have called several times to ask you to change the status on my order tracking as it states "do not deliver before 5th January 2021". Typical DFS put one thing in print for all to see trying to make out that they are a caring company but state the opposite out of site. You should be ashamed of yourself!!!!! Found a beautiful armchair - great quality and happy with cost. Would buy from them again. We use cookies to allow us and selected partners to improve your experience and our advertising. members can log in now to unlock the tables below.

Haven’t received my order yet tacking longer but still have patient to get my order with brilliant quality as they said while I was ordering. Sofa Beds. Quick and fast to take your money but don't want to deliver your goods or even have the decency to try and help their customers! What do DFS customers really think of its range of sofas, delivery service and returns policy, and how does the sofa store compare to other big sofa names like SCS, Ikea and Furniture Village for sofa range and value for money? Dates continually pushed back from Oct to 4th November and surprise surprise I'm now at the dreaded 18th November everyone seems to have got of late. Top quality furniture. to see this, plus reviews of thousands of products, from mattresses to wardrobes. | www.dfs.co.uk | Read 1,021-1,040 Reviews out of 42,223

Sooner this place is closed the better. All they care about is taking your money then you have to chance around to find out what’s going on, not so much as a courtesy call to inform you of the changes! I doubt he credit checked me before calling and it was obvious to me that this firm were not a bank. Read reviews. Which? TAKE CARE and STAY SAFE, This is our 3rd suite from dfs over several years and the service has been top class You don't get bombarded as soon as you walk through the door and they take time in tailoring to you're needs to what will suit you best. "we apologise there is not much we can do but we will get someone to contact you to solve the issue"! Advised around 10 weeks for delivery.

member survey. Good,I entered the store was asked if I needed help.No thanks .I was left to browse until I asked for help. When I described the style and colour of the sofas I was looking for they found them straight away. Bedding. I wholly appreciate a pandemic and it's influences, but I have been talking to your team every two weeks stating that my moving in date to a new build was "mid September". Track your order which gives initial date4. ***Update***Shocker - having left review yesterday DFS have now changed the delivery date AGAIN and now AMAZiNGLY have updated their delivery tracking system - only to find that the delivery is ANOTHER 4 weeks delayed! Fabric sofa offers. We really appreciate the first time we talk to Craig, the salesperson who attended us. Minimum 10 characters
Checked today now it says 18 November as still on delivery to depot!!! Still waiting for the sofas . If I could give zero stars I would. Was a great visit to the DFS store, even though it was masks and hand gel all around, always felt perfectly fine and at easeAlready knew the sofa i wanted as had used the website and even an AR app on the phone to visualise the sofa in the roomOrdered everything with no problems and even a few changes of mind on the spotTook 3 years interest free credit with a deposit so spread the costs out a bit. Novogratz Upholstered Cassidy Futon Convertible Couch (Green) Terrible customer service over the phone and dirty sales tactics, informed that a sofa was going to go back up to full price the next day so bought it them and went in a few time and was still in sale. Even though I have explained time and time again that I ordered my sofa during sale price!

reviews. I guess we all live and learn. This is the second time we’ve bought from here, this experience was even better than the last! Virtual Sofa! Log in or join Which? Before Xmas? Ongoing issue with my "genuine" Italian leather. 4, do you expect to stay in business with this level of service?Very poor and please don’t you dare use Covid for the poor comms, Better Avoid Worst ever furniture company to deal with .Placed the order on 03rd July been promised delivery within 10-12 weeks and today it is 18 weeks and they postponed the delivery for 3 more weeks with same excuse one of the parts are missing and waiting for the supplier delivery .Waste of time , waste of money , they should be ashamed of themselves Will NEVER EVER BUY AGAIN FROM DFS .Really surprised the have 4 stars on Trustpilot. The customer service manager at the Milton Keynes store is rude and dismissive. After waiting around 10 weeks for the sofa to be delivered. Dfs keep passing you on to different numbers that end up being one call centre its a disgrace. 3rd UPDATE 12 MONTHS OF LIVING HELL WITH LYING DFS.

3, why have I had to chase it and been kept informed? Bought a painting for over £460 fighting hard to get a refund, despite returning it to store within a hour of getting it home. !No call,no nothing.. even the guy who sold me sofa nice as pie , but when I rang back 5 messages left , then still no cal, back, so I was adamant to stay on hold to talk to him,he was very cold and rude .not the friendly person when I bought the sofa.worried now, will I get my sofa this side of Xmas?......I knew I had paid a bit more than usual,but what for if you get stressed and you get a terrible customer service.it’s like since they got paid they have not rang me once! It was very silly of me to have expected this to be made clear at point of sale.On writing to the customer service department I was again stupid to think they would reply. If I could leave no stars i would avoid dfs at all costs ,we ordered 2x2seater sofas (fabric) from store and given a 10/ 12 week delivery although not ideal we accepted due to current circumstances but given the advert saying the suite was HAND MADE IN UK we went ahead what a mistake !! What a horrific choice.Will there be a response? please do not visit, Dear Sir / Madam,I am writing to you to raise an issue about: In-store shopping at Brentford The issue that I have experienced was: My order was supposed to be delivered on March 21st,2019 but it was delivered only On April 3rd,2019(Friday).Nobody from DFS informed us about the delay.But I still tolerated.Next I got a call from DFS Brentford saying my order will be delivered on April 3,2019(Friday) between 10 am till 1pm.I called DFS around 12.55pm on April 3rd complaining my order didn’t come yet.Only then DFS people updated me that there was truck breakdown so the order wasn’t delivered.So my questions are 1)why my order was not delivered on March 21st,2019 as promised by DFS 2)why nobody from DFS informed me that my order couldn’t be delivered within 10 am till 3 pm and if you can’t deliver the order within the mentioned time slot why do you charge me £69 for your improper delivery service.When you charge me for delivery I would expect it to be done on time because it’s my hard earned money.finally the order was delivered around 6.30 pm that too happened only after I reminded DFS to deliver my order.Had you updated me about the truck breakdown,I would have definitely agreed to have the delivery on some other day since I was already waiting from March 21st,2019.But your improper communication/updates to me demands refund/compensation to me because I definitely want DFS to pay for my time.It occurred on: 3/04/2019This meant that I had to work from home cancelling few meetings with my sub ordinates at office just to receive my order from 10am till 1pm,As a result of which I had to catch up the office work on the weekend(Saturday).Had you told me the order will not be delivered or delivered with delay,I could have planned my office work and didn’t have to work on Saturday because of DFS mistake.I postponed my child’s appointment on April 3rd,2019 in the morning to 3.45 pm to receive the order.The mental trauma which DFS caused is unmeasurable because of improper service and missed updates.Worst customer service from DFS Brentford and the manager was bargaining and never regretting about the delay and the worst service.Had you updated me about the truck breakdown,I would have definitely agreed to have the delivery on some other day since I was already waiting from March 21st,2019.But your improper communication/updates to me demands refund/compensation to me because I definitely want DFS to pay for my time.I would need a refund/compensation because you have wasted my time and day and I had to stretch my working hours on Saturday.Morever you have spoiled/killed my expectations by delivering the order with great amount of delay since March 21st,2019 till April 3rd 2019.The ridiculous part was even on April 3rd,2019 the delivery didn’t happen as per your plan and it was a mental harassment from DFS to me with my repeated calls.Nearly 2 .5 hours of my time,I was in call with DFS because of your silly mistake.I would want your team to put themselves in my place and do justice to me.Had you updated me about the truck breakdown,I would have definitely agreed to have the delivery on some other day since I was already waiting from March 21st,2019.But your improper communication/updates to me demands refund/compensation to me because I definitely want DFS to pay for my time.I look forward to your prompt response on this matter.
I will never order from DFS again. They asked where it was to be fitted and thats where it has stayed !!!! If you actually manage to get through be told that it is waiting to be dispatched7. The day they delivered the mattress I told them that I am not happy with the order. Don't think the financial companies should be taking on the business by DFS.... extremely rude people in this company...Poor quality sofa's I have had mine just over a year.. Read 876 customer reviews of the DFS - www.dfs.co.uk & compare with other Furniture & Home Shops at Review Centre my wife rang up to see when we might get delivery to be told it was due off ship 28th oct and would be a couple of day later ,it has been made yes in China and to add insult the date has been put back to 14 Nov but reading reviews not confident on that date . I chose my sofa on line and wanted to check out fabric so visited Chester Store, although the sofa I chose online wasn’t available to view in store due to refurb the assistant was able to show similar style and was very helpful with fabric options. Don't worry - this happens as the memory foam opens more fully. All rights reserved. Customer service response a disgrace with unanswered calls for hours , no response to emails for weeks and a call that was answered after hours of waiting only to be disconnected by the company once the problem was relayed . Bedroom. Great service, the gentleman taking care of the sale was very friendly and was thorough, and not pushy at all. Or are they stuck on a slow boat from China??? The sofa arrived today with no issue. Excellent service polite caring cu of information but not pushy gave us to look and talk through the information highly recommend . Yes the changing in dates was frustrating BUT it was only 3 weeks. We then combine these to create an overall customer score. Can not fault them and would definitely recommend them. Total rubbish!!! member, you can join Which?

| Read 15,641-15,660 Reviews out of 48,171 Advantages and disadvantages and how to take care once we had received the furniture. After chasing DFS several times for an update I have been advised today that the bed is arriving at the warehouse today and will be delivered within 5-7 weeks. Shopping at DFS.I made the purchase of two items from your store in Enfield. The WORSE Company EVER...customer service are the WORST in THE WORLD Esp IRELAND DFS.

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